The restaurant is in a heritage building, so the washrooms are not at ground level. Access to accessible restrooms are available at our sister restaurant Bobbi Pecorino's across the street.There is a step entering the restaurant. A ramp is available for wheelchair and walker access.Assistive devicesWe will ensure that our staff are trained and familiar with the assistive devices we have on site or that we provide for use by customers with disabilities while accessing our goods or services.CommunicationWe will communicate with people with disabilities in ways that take into account their disability.Service animalsWe welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.Support personsA person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.Notice of temporary disruptionIn the event of a planned or unexpected disruption to services or facilities for customers with disabilities The Company will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.The notice will be placed at all windows/entrances of the building.TrainingOlivea and Riva will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf.Individuals in the following positions will be trained:• All front of house staff, managers and supervisorsTraining will include:• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard• The Company’s plan related to the customer service standard.• How to interact and communicate with people with various types of disabilities• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person• How to use the wheelchair ramp provided by The Company (if applicable).• What to do if a person with a disability is having difficulty in accessing Olivea goods and servicesStaff will also be trained when changes are made to our accessible customer service plan.Feedback processCustomers who wish to provide feedback on the way Olivea provides goods and services to people with disabilities can email or speak to a supervisor.All feedback, including complaints, will be brought to the attention of Terrence Meltz, General Manager via email at mail@olivea.ca or phone 613-547-5483.Customers can expect to hear back in 2 business days.